PromoBuddy

Terms and conditions

Version: 9 October 2026

1. Who we are

PromoBuddy is an online marketplace for printed promotional products and corporate gifts from several affiliated suppliers. PromoBuddy is an initiative of PromZ, the trade magazine for promotional products, and is managed by:

  • Het Portaal Media B.V.
  • Veerdijk 40-H, 1531 MS Wormer, Nederland
  • Chamber of Commerce (KvK) number 34128469
  • phone +31 (0)75 647 57 47, or via the contact page

2. Definitions

  • PromoBuddy, we, us: Het Portaal Media B.V., the operator of PromoBuddy.
  • Buyer, you: anyone who places an order or requests a quote through PromoBuddy.
  • Consumer: a buyer who orders as a private individual, not for their trade, business or profession.
  • Business buyer: a buyer who orders for their trade, business or profession, or on behalf of an organisation.
  • Supplier: an affiliated supplier that produces, prints and ships the products.

3. When these terms apply

  • These terms apply to every order and every quote request placed through PromoBuddy.
  • At checkout you accept these terms. You cannot place an order without accepting them.
  • These terms are available in Dutch, English and German. If the versions differ, the Dutch text prevails.

4. How PromoBuddy works

  • You enter into the contract with PromoBuddy (Het Portaal Media B.V.). PromoBuddy receives your payment and is your point of contact for the entire order.
  • The supplier produces, prints and ships its part of the order.
  • If you order products from several suppliers, your order is handled per supplier. You will then receive several shipments.

5. Account

  • You can order without an account (guest checkout). Suppliers and administrators do have an account.
  • If you have an account, keep your login details to yourself. We only store passwords in encrypted form.

6. Range and prices

  • Product information, such as images, colours, sizes and delivery times, is provided by the suppliers.
  • All prices on the site exclude VAT.
  • The price per unit depends on the quantity (tiered pricing). Each product has a minimum order quantity.
  • You see the VAT and the shipping costs at checkout, before you pay.
  • A delivery time shown for a product is an estimate and starts after your payment.
  • An obvious error in a price or product description, which you could reasonably have recognised, is not binding on us.

7. Products on request

  • Some products cannot be ordered directly. For these, you request a free, non-binding quote using the form on the product page.
  • An indicative price on the product page is an estimate, not an offer.
  • What applies after your request, such as price, quantities and delivery time, is set out in the quote you receive.

8. Ordering

  1. You choose a product, a variant (colour), a printing method and a quantity. Products without printing are ordered with "Order without logo".
  2. For some products you add your logo yourself in the online design tool and see a preview.
  3. You add your products to the basket. One basket can contain products from several suppliers.
  4. At checkout you choose whether you order as a private individual or as a business buyer. For business orders a company name is required. A VAT number is optional; if you enter one, we check it via VIES, the European Commission's system.
  5. You accept these terms and pay.
  • The contract is concluded as soon as your payment has succeeded.
  • After payment you receive a confirmation by email with a pro forma invoice. The supplier receives your order with a packing slip.
  • Check your details before you pay, especially the delivery address. An incorrect address that you entered yourself is at your own expense.

9. Payment

  • You pay online via Stripe, using iDEAL, credit card or another method that Stripe offers.
  • PromoBuddy does not store card details. Payments are processed by Stripe.

10. Design and proof

  • What you create and approve in the design tool is the basis for the printing. So check spelling, colours, position and size before you approve your design.
  • An error that was already present in your approved design does not count as a defect.
  • You guarantee that you have the right to use the logo, image or text, for example under trademark law and copyright. If anyone holds us or the supplier liable because your design infringes their rights, you are responsible for this.

11. Production and delivery

  • The supplier produces, prints and ships your order. With several suppliers, your order may arrive in several shipments.
  • When your order ships, you receive an email with a tracking link.

Small deviations can occur with printed products. As long as they are reasonable, they do not count as a defect:

  • Colour: the final colour depends on the printing method and the material. It may differ slightly from a Pantone colour or from what you see on your screen.
  • Position: the print may be positioned slightly differently on the product than in the preview.
  • Quantities: a small over or under delivery is common in the industry.

If a deviation is larger than you could reasonably expect, report it as described in article 13.

12. Right of withdrawal

  • As a consumer you have a cooling-off period of 14 days after receiving your order.
  • This does not apply to products made to your specifications, such as products printed with your own logo or design (Article 6:230p(f) of the Dutch Civil Code).
  • As a consumer you can withdraw from the purchase of unprinted products within 14 days.
  • Business buyers have no right of withdrawal.
  • How to withdraw is explained on the page Cancellation and returns.

13. Complaints and defects

  • Check your order immediately after receipt.
  • Report a defect as soon as possible via the contact page. Include your order number and send photos.
  • Business buyers report a defect within 14 days of delivery.
  • Consumers report a defect in good time, and in any case within two months of discovering it. Your statutory warranty always remains in place.
  • If your complaint is justified, we arrange a repair, a replacement delivery or a (partial) refund.

14. Liability

  • Our liability is limited to the invoice amount of the order concerned.
  • We are not liable for indirect damage, such as consequential loss or loss of profit.
  • These limitations do not apply in the event of intent or gross negligence on our part.
  • Towards consumers, these limitations do not apply insofar as the law does not permit them.

15. Privacy

How we handle your personal data is explained in our privacy policy.

16. Applicable law and disputes

  • Every contract with PromoBuddy is governed by Dutch law.
  • Disputes are submitted to the competent court in the Netherlands.
  • If you are a consumer, you keep the protection that the mandatory law of your own country gives you.
  • If you have a complaint, please contact us first via the contact page. We are happy to look for a solution together.